- Easy to find solutions for common questions and problems.
- A way to notify your customer about new stuff,
and to provide documentation, FAQ and other kinds of information.
- A chance to ask questions,
and to get answers from you and other customers.
- The satisfaction to write down great ideas,
and to discuss and vote about other's ideas.
- A channel to report problems,
and to discuss them with you.
- The pleasure to praise your products or services.
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- Less support effort since customers can help themselves.
- An easy way to communicate, to hear what they like, what they don't like and what they are asking for.
- Ideas that are important to your customers.
Sorted by priority, so that you can deliver most important ones first.
- Praise for your products or services.
Which is a good motivation for potential buyers.
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